Returns & Exchange
RETURN AND EXCHANGE POLICIES
We want you to love what you purchase, but if something isn't right do let us know.
In the unlikely event that something you ordered from anitadongre.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Please return the product within 15 days from the date on which your order was delivered by contacting our customer care team at care@anitadongre.com
You can drop a return at our Anita Dongre store in New York, only with prior confirmation from our Customer Care Team. However you cannot get an exchange or refund done at store, it will be done as per procedure defined in below section. If you wish to buy something at store while on your visit, you can do by making a fresh purchase at the store.
Please note we do not accept returns or exchanges for made-to-order / customised items and accessories / jewellery once the order is placed, unless it is a quality defect, nor do we offer refunds on payment made in advance for said items.
Products purchased outside USA and through third party online portals are not eligible for any kind of returns/refund/exchange and alterations in USA store.
A refund is offered only on merchandise sold at maximum / recommended retail price, without any discount. In special cases, a refund is provided irrespective of the type of purchase when:
The order is cancelled prior to dispatch due to unavailability.
The product is returned due to a quality defect or damage during transit.
The product purchased is eligible for return and is valued less than $1000 USD.
For products eligible for return valued $1000 USD or more, online credit coupon will be provided.
An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on www.anitadongre.com. This coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.
All returns are subject to quality check at our end. As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days.
Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.